Since 9th of March, what seemed to be a small part of our business (remote delivery in international projects), became our core business. Since then, in what seemed to be a life-time but it was actually 1 month, we had the pleasure to start online learning journeys with over 300 participants and we centralized their feedback, curious as how well are doing.
In each of our projects we ask and insist on receiving feedback. As we see it the only way to improve is to learn from each interaction. We take this feedback seriously, so we centralize, segment, and discuss it.
Last week our collegue Simona Caranda joined one of our dear customers in their efforts to involve each member of their organization on a learning journey. As usual, the customer had a clear long-term coherent strategic plan and chose us as a partner in this process. We had the opportunity to build our part in the 3-step process we believe in: analyse, develop, reinforce. This way people’s enthusiasm and curiosity was an integral part of the program.
We received feedback from 88 participants. For statistical rigour and relevance, 2 things our colleague Andrei is very fond of, we compared this feedback with the numbers from the most recent in-class project with the same client (7 respondents) and with the feedback from 2019 in all our projects (over 1,000 respondents).
In the feedback form we ask each respondent to evaluate the statements on a scale from 1 (totally disagree) to 5 (completely agree)
The Facilitator
Being so in love with ourselves, of course the first question will be about the facilitator: "The facilitator had a positive impact on my learning experience"
When you are in the training room, you see all participants. You see their body language, see who is ready to move on to the next subject, who still needs clarifications. At the same time the participants benefit from a "complete" communication from the trainer. Body language is important and brings value. All things considered, the webinars score is high, even though it can be higher. 😊
The Content
No matter how good the facilitator is, without the proper content, the feedback can’t be good. Therefore we specifically ask this question:
We do not start any learning journey without going through the Analyse step, without studying the field. This way of working, this habit, ensures a constantly high relevance and the feedback reflects this. At this moment content relevance will be higher, indeed, since needs are specific, people go through intense emotions and any help is appreciated, hence the slightly higher score.
The Applicability
The high score, above the average, is a testament to the quality of implementation, of interactivity, of our capacity to let participants test concepts, practice during the webinar, and even more so of the organizational culture of our client. Curiosity and growth mindset always help in this respect. The fact that we managed to keep the score high tells us that we chose well the apps and methods.
The Project Management
On one hand, our experience in remote project management for all customers (our Project Manager, Mo, worked from Mexico, France, Romania, and Azerbaijan) taught us how to create engagement long before the first minute of the training session. Our interactive newsletters, the resources we share before the training, needs and expectation analysis haven’t change. Its more like the world changed just to take advantage of our process. 😊 When everybody gets accustomed to Zoom links, when even the sales people use technology intensely for client meetings, when we are all glued in front of the screen, less and less emails and messages slip and the information gets to where it should.
Learning Environment
"Normally", before 9th of March, we had only 1 question about the learning environment. Starting to work exclusively online, we decided to break it down in 4 specific questions (apps, connection, sound, and video) so we know what to improve. When in class, you are in complete control over what happens in the room. When you are at your desk and participants at theirs, each in another location, less and less things are in your control. We quickly learned that we need back-up for everything. It can be that your internet provider decided to have some work done near your building – you switch to the back-up connection; it can be that one of the apps have a momentary failure – you switch to the back-up app or to the back-up flow that has a different exercise. We have stable intern connections, 2 primary, 2 back-ups, we have 2 ways of doing each exercise. Having done all this, interaction will still not be as good as face-to-face. Yes, the score is lower than face-to-face, but its still a score we are proud of.
We don’t like to brag, well, maybe a little, and we really enjoy it when somebody else praises us. At the same time, in these troubling times, we learned to enjoy every success even more than before, to appreciate more bold companies that trust us and be grateful of what we learned from each other.
Savannah AI
12 Apr 2024
Learning F(l)air 2024
18 Mar 2024
LEARNING F(L)AIR
05 Jul 2023
De vorba cu Anca Avram despre empowerment
16 Mar 2023
Mentoring for Better Trainers
06 Feb 2023
S.A.V.I.R.O.A.D – Jocurile Leader-Coach - Editia Bucuresti 14 septembrie
02 Aug 2022
S.A.V.I.R.O.A.D – Jocurile Leader-Coach - Editia Cluj 29 septembrie
01 Aug 2022
Super-lansarea workshopului game-based “S.A.V.I.R.O.A.D. – Jocurile Leader-Coach”
27 Jun 2022
Savannah – jocurile inteligentei emotionale
24 May 2022
Leading hybrid
24 May 2022
Rezultatele Training Insights 2022
18 May 2022
Training Insights 2022
18 Apr 2022
Noul nostru catalog e gata!
11 Apr 2022
Psychological Safety Learning Day – creste nivelul de siguranta psihologica in echipa ta!
16 Feb 2022
Virtual Meetings – transforma intalnirile virtuale intr-un spatiu al conectarii si prezentei!
16 Feb 2022
Houston League 2022
02 Feb 2022
Bestsellerele 2021
10 Jan 2022
Houston League
19 Nov 2021
6 Teams Conditions – eveniment de lansare – 18 noiembrie
25 Oct 2021
Leading Hybrid Teams – 28 septembrie
30 Aug 2021
Team Creator with 6TC
25 Jun 2021
Learning Holiday - cursuri open
09 Jun 2021
Leading Remote - Eveniment de lansare
15 Apr 2021
The Wellbeing Way - Eveniment de lansare
18 Feb 2021
Sesiune live open Trainerul Virtual
04 Feb 2021
Start cu sens
26 Jan 2021
Episodul 5 al podcastului Learn to Dare
13 Jan 2021
Episodul 4 al podcastului Learn to Dare
15 Dec 2020
ROMANIA cu mintea deschisa
24 Nov 2020
L&D Booster
17 Nov 2020
Neurowisdom - stiinta creierului pentru eficienta si echilibru
27 Oct 2020
Podcastul LEARN TO DARE Episodul 3
13 Oct 2020
Inscrie-te la evenimentul de lansare "The OmniLearning Experience"
11 Sep 2020
Podcastul LEARN TO DARE Episodul 2
07 Sep 2020
Podcastul LEARN TO DARE
26 Aug 2020
Webinarul Manage Uncertainty - cum sa iti creezi claritate in ceata
21 Jul 2020
Raport agregat - Open Your Eyes - Needs Assessment
17 Jun 2020
Get a taste of Business applied improv for Presence & Connection on Zoom
10 Jun 2020
Viata e o improvizatie frumoasa. Tu cu cine faci echipa in joaca asta?
09 Jun 2020
Open Your Eyes - Needs Assessment
21 May 2020
2 luni cat o viata
04 May 2020
Neurowisdom - stiinta creierului pentru eficienta si echilibru - 20 mai 2020
15 Apr 2020
THE MINDSET ACCELERATOR SERIES
20 Apr 2020
Pastila video impotriva anxietatii
15 Apr 2020
Mesajul Learning Architect de Ziua Mondiala a Sanatatii
15 Apr 2020
Peste 300 de oameni au invatat online cu noi in ultima luna. Iata parerea lor
01 Apr 2020
STAY CONNECTED. STAY ENGAGED.
25 Mar 2020
Webinar "Gestionarea nevoilor oamenilor in momente de criza"
18 Mar 2020
Ne vedem online - Virtual Soft Skills
17 Mar 2020
Webinar "Emotiile in momente de criza - cum comunici sanatos"
10 Mar 2020
Get a Taste of Skill Growth Hack - 31 ianuarie 2020
04 Dec 2019
Brain-based Coaching & Communication Skills Certificate
27 Nov 2019
L&D Bronze Award Company 2019
12 Nov 2019
Open House
11 Oct 2019